Anti Spam Policy

Last updated July, 2021

General

We believe emails are compelling tools for sending useful and on-demand information and are opposed to the sending of unsolicited messages.

Any registered user of Sendout.ninja can send campaigns to his/her friends, family, colleagues, clients, contacts etc. using our Service.

Sendout.ninja strictly forbids any SPAM messages to be sent from our Service at any time.

Our Definition of Illegally Collected Mailing Lists

A mailing list is legit if the recipient agreed to receive email messages from you. The illegal ways of collecting mailing lists are:

Renting/buying email addresses from a third party.

Collecting email addresses from Yellow Pages, online directories, etc.

Getting email addresses with the help of information extraction software.

Collecting email addresses from business cards and questionnaires.

Collecting email addresses during phone calls with customers.

Collecting email addresses that indicate the role of the recipient like [email protected], [email protected], and similar ones.

We reserve the right to request the mechanism a user uses to subscribe contacts to their mailing list.

Our Definition of Spam

We consider any unsolicited, unexpected, or unwanted message sent to the recipients in order to extort their valuables from them or to mislead them, or any message sent to someone without their prior consent to be SPAM.

Messages must comply with the following principles:

No false, invalid or misleading information in the subject line or the body of the message should be sent using Sendout.ninja.

No message must be sent to recipients without having previously obtained her/his consent.

Text displayed must clearly state or illustrate the service that is offered.

Marketing campaigns must clearly identify who is providing the service (originator) and clearly state the expense of the service promoted.

It is strictly forbidden to send messages to illegally collected mailing lists via Sendout.ninja. It is also forbidden to use a sender email address that is registered with any service as a temporary email address.

What content is prohibited

Our Service doesn’t allow spam or any sort of offensive or illegal content.

We do not send:

Email campaigns that violate CAN-SPAM Act;

Sexually explicit messages;

Hate speech

Marketing campaigns to a list of people without their permission.

We review each profile to make sure it meets our Terms of Service, which help us maintain deliverability for all of our clients.

Our Service does not accept campaigns and does not publish websites that offer types of services, products, or content listed below:

Escort and dating services;

Online and direct pharmaceutical sales, including but not limited to health and sexual well-being products, prescription and counterfeit drugs;

Work from home, make money online, and lead generation opportunities (“get rich quick”, “build your wealth”, “financial independence”);

Online trading, day trading tips, or stock market-related content including but not limited to stock message boards promotion;

Pyramid schemes or multi-level channel, network and/or referral marketing (MLM) businesses used for prospecting or recruiting;

Adult novelty items or references;

Illegal goods, pirated software or media;

Odds making and betting/gambling services, including but not limited online poker, casino games, college and pro sporting events.

Political parties and organizations;

Tobacco products;

Alcohol products;

Any religious content.

Note that the content of your email campaign should be clearly associated with your sender email address and your domain.

The administration of the Service strictly monitors whether Sendout.ninja is blacklisted with any popular RBL services. Email campaigns that caused an IP address or domains of the Service to be blacklisted with any RBL lists are immediately suspended.

Anti-Spam Policy Enforcement

Any evidence of users not adhering to this Anti-Spam Policy will cause immediate disconnection of his/her spam messages sending, suspension of the Service and might also result in freezing of all money to ensure an immediate end to the violation until the details are cleared up.

Your Right to Cancel / Money Back Guarantee

If your account is cancelled or suspended due to SPAM complaints, no refund will be allowable.

Make sure all recipients are permission based emails (opt-in emails), i.e. agreed to receive email messages from you.

It is strictly forbidden to send emails to the list of email addresses that was generated automatically by email extractor software; likewise you are not allowed to use purchased email addresses for bulk mailings.

You must ensure that your email meets the requirements of the CAN-SPAM Act — pay attention to the statement that each email you send with the advertising, commercial, and informative purpose must contain your valid physical address.

We reserve the right to stop providing service and block user account if even one of your email campaign gets over-the-top complaints.

If you don’t use your account for 12 months, it is considered inactive. In this situation we may stop providing service and delete your account

Accounts blocked due to exceeding complaints are denied in getting a refund.

The limit of non-existing addresses is 7%. If the number of non-valid addresses (non-existent, not active addresses) exceeds, email campaign can be blocked by Service moderators. To avoid being blocked, verify email addresses using Sendout.ninja email verification service or other verification services/programs before sending an email campaign.

We understand that there can be a certain number of complaints if you send bulk email messages. According to our Service terms and conditions, we specified the level of a permitted complaints as no more than 0.4% per sender domain for a single email campaign. In addition, we take into consideration different factors like the amount of sent emails as well as complaints ratio and types of complaints. The amount of unsubscribes should not exceed 3% of the mailing list. However, if your email campaign gets a ratio that exceeds the permitted level, we reserve the right to block or terminate your account without a refund.

SPAM and Abuse Reporting

Please let us know about any abuse or unwanted/unsolicited messages. In your email, please include the spam-email, the date and time you received the message. Send your report to [email protected]

Email addresses that receive spam complaints will be suspended until the case is clarified.